Ticked off about too many tickets

Dear Editor,

This is an email I sent to the manager at Vons on Foothill Blvd.

I pay attention to the purchases of other customers, and may I say, with this one exception, your cashiers are very bright and friendly, and I had some amazing conversations w/other customers there.

I did not see, say 90 packages of onion soup mix (an example, 1 extra ticket). It was a normal order of groceries. It would be easy enough to track this down; your people tracked down my purchases when I had a question about your digital coupons. I know that you don’t have cameras watching transactions, but the cashier could easily be identified from my receipt, and questioned.

You no doubt realized that this looks horrid to other customers, like the monopoly program is a farce. (I’m sure that it is costing you a pretty penny for the game board, pieces, programming, etc.) NINETY-TWO game pieces, really. Was that customer a friend or relative of that cashier?

Thank you for your attention to this matter. I would just throw up a public post about this if I didn’t care about helping you to build your customer base!

RB, Tujunga

 

And their reply

On Thu, Mar 23, 2017 at 8:53 PM, Noah Tessler <noah.tessler@safeway.com> wrote:

Hi Ms. RB I will pass your concerns along to our office. Some of the items in the store offer double tickets, so if the customer bought a lot of double ticket items, that could be part of the reason they received so many.

Thank you again for your time,

Noah Tessler
Assistant Store Director
Vons #2124

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